Support Center
Welcome
Login
Home
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Getting Started
Qmarkets Help Center
8
Introduction Course
Q-Scout Core Course
Ticket statuses: what do they mean?
Ticket submission: best practices
What's included in the IT Onboarding Process
View all 8
Customer Success Tips
Boost your success
6
How to Increase Efficiency - what features that can help...
How to Enhance Clarity and User-Friendlines
How to Reflect Success - what features that can help...
How to Increase Management Involvement in the Innovation Process
How to Improve the Quality of Ideas
View all 6
FAQ
4
Profile Information (AKA Profile Fields) - why do we need them and how to use them
Campaign Categories: A Strategic Approach to Idea Submission
Campaign Strip in Homepage - Options and Recommendations
Ad-hoc/permanent idea box vs. time-based campaigns/challenges - Differences & More
System Management
Homepage Adjustments
15
How to edit the "How it Works" page text
Tenant Welcome Section Customization
How to change Subsystem and Tenant Videos
Modifying the Welcome Screen
Homepage Customization Course
View all 15
System Settings
13
Self Admin Training Course
What version of the software do I have?
Setting/Defining flexible field labels and help texts / Help texts to be used within a specific Challenge
System logs
Global Categories - Why use them + How to add them
View all 13
Translation
7
Managing Translations for Self-Created Terms/Strings (labels, field names, roles, workflow, etc.)
Email Translations
Translating User-Submitted Content (Ideas, Titles, Descriptions, Comments, etc.)
Multilingual Capabilities in Qmarkets
Tranlsation Course
View all 7
Emails
10
Workflow Email Notifications/ Reminders - How to Configure
What and when emails are sent + how to control them
Bulk Emails - why and how to use them
User Tagging Emails/on-Screen Notifications
User Email Preferences/ Tagging
View all 10
General Information
17
Image Size Dimensions Recommendations and Resolutions
Maximum upload size and supported file types
Global Search - how does it work and where to configure
How to handle overlapping picture and text
I have a suggestion for improvement
View all 17
Security
3
Privacy and Compliance Documents
Manage permissions based on IP Addresses
Site Access and Security
System's Features
11
Custom Features
Expert Management - How to Configure
Task Management Feature - How to Configure
Join Request - How to Configure
Adoption Feature - How to Configure
View all 11
Workflow Settings
10
What to do when the workflow setting page is empty/blank/missing
Workflow Settings Course
What is the Clarification state?
Why can't I delete a field or state?
Kanban Workflow Management
View all 10
Performance
1
What to check if you encounter high loading pages times
Users Management
Roles
8
Roles & Responsibilities in the system
Role Management & User Assignment Videos
How to assign a campaign category manager
What is the difference between System Admin, Subsystem Admin and Tenant Admin Roles
How to manually edit user roles
View all 8
User’s Profile
8
User Anonymization and Privacy
How to configure a pop up reminder for filling a specific profile field
How to edit user badges
How to contact other users
User Profile Field Management
View all 8
User’s Points
2
How to manually assign user points
Where points are displayed?
Users' Management
9
How to manually add a user
Blocked Users - what it means/ 401 Error
How to delete users
Why is the user unable to log in?
User Self Registration
View all 9
Users' provisioning
7
Users provisioning via a CSV file - Guidelines
SCIM vs. JIT - user provisioning methods
Using SCIM and SAML JIT for Users Provisioning – FAQs
Users' CSV file - Encryption (GPG)
OKTA - SCIM setup - customer side NOT FINAL
View all 7
Submission Management
Submission Form
11
Submission Form Course
How to Design Forms Using Static Text (HTML Guide)
How to Change the Idea's author / Submit Ideas on Behalf of Another User
Submission presence setting (selected/forced) in the submission form
Why do I see the all the fields in edit mode
View all 11
Anonymous & Confidential submissions
3
What are anonymous submissions?
Anonymous and confidential submissions - How to configure
What are confidential submissions?
Campaign Management
Campaign Creation
8
Campaign Creation Video
Why is the campaign audience larger than the number of invited users?
Adjusting a Field's Label and Help Text within a Specific Challenge
Quick Challenge: Switch to Fast and Efficient Challenge Creation
How can I test campaign concepts?
View all 8
Campaign Management / Features
16
Campaign Management Course
How to set up the Campaign Scheduler
Campaign Management / Launching a Campaign
Campaign Summary / Announcements
How to delete a campaign
View all 16
Random Campaign
2
Customizing the Random Campaign Strip on Homepage
Configuraing the ad-hoc/random/permanent campaign
Review Committee / Evaluation Sessions
11
Review Committee Course
How to set additional different review sessions?
How to set a Review Commitee team by Role/Assign Specific Users
What is the algorithm behind the "Idea Tournament"
How to participate in a token voting session
View all 11
Ideas Management
Ideas Moderation
12
Bulk Actions
Smart Recommendations - How does it work + How to disable
Excel Import / Update / Delete Tool for Content
How to progress ideas along the workflow (or projects or companies...)
Idea/Entity Page
View all 12
Idea editing
4
How to enable co-authors to edit their ideas
Process/Re-assign Pop Up Windows - how they work & why can be empty/missing?
Can an Idea be Deleted? Can a Deleted Idea be Restored?
"This content has been modified by another user" error
Connecting ideas
6
Interconnectivity / Related Ideas Course
Connecting between Ideas - How to use the Related Ideas feature
How to use Interconnectivity
How to set up Interconnectivity
The Difference Between Interconnectivity and Related Ideas Features
View all 6
Users tagging
3
How do I tag a user?
How to enable "Like on comments"
Why can't I tag users in comments?
Notifications and User Tasks
6
Task Management (Video)
Personal "To Do" Tasks and their due dates
My Hub: navigating the task items
Mail Log - in general and per idea, when it can be empty
My Page - User's activity in the system
View all 6
Product Features and Usage
Notifications and User Tasks
3
Subscribing to campaigns and ideas
Why my 'To Do' notifications won't disappear?
How to easily check outgoing notifications
AI
9
Generative AI Course
Suggested AI Prompts, Recommended Prompt Structure
Generative AI - Intro and General Settings
Connecting Your Own AI Service (Bring Your Own Key)
AI Powered Fields Settings
View all 9
Reports
12
Reports & KPIs Course
How to analyze user engagement / User Engagement reports
Sonar - how it works video
Gaps between the funnel report vs. transitions report
The Funnel Report
View all 12
Gamification & Points
7
Gamification Points - how to configure, manage and monitor
Workflow points - Why & How to Configure
How to configure Points Based on Collaboration/Community features
Points to decision makers, task owners and stakeholder upon task completion
Voting Points vs Passive Voting points
View all 7
Qmarkets Integration
Qmarkets Integrations
14
Innovation Management Q-360 (Qmarktes MS Teams embedded application)
Qmarkets Rest API User Manual
Qmarkets API - Power Automate Integration
Qmarkets API – Power BI Integration
Startup DB - Overview & Configuration
View all 14
