In Qmarkets we see the communication with the community as a crucial factor for success, since they ensure encourage collaboration and engagement on one hand, and make sure tasks will be processed on time by the relevant users.
In a multilingual system, the users will get the email in their language.


Qmarkets system supports the following communication types:


  • User tagging notification-
    Once a user is tagged by another user he/she will get an email notifying him/her about it
    The phrasing of this email can be modified by the system administrator.
    In case you need translation to multiple languages, please contact Qmarkets support.

  • Subscription emails -
    • When subscribed to an idea -
      By default, users will get a single weekly mail with all  new comments that were submitted by other users
    • When subscribed to a campaign- the email will be sent on each submitted idea.
    • These are the default setting of the system:
      • campaign managers are automatically subscribed to ideas on their campaign, but this can be modified per campaign through the campaign wizard:

      • Once a user has commented on an idea, he/she will be automatically subscribed to it.
    • The phrasing of this email is managed by Qmarkets.

  • Bulk emails -
    • Sysadmin, tenant admin and campaign managers can send dedicated emails from the system for their communities/ campaign audience.
      These email are used to communicate with the audience on the system success, publish news, promote campaigns, acknowledge users and more.
    • The mails can be sent to the entire community or to specific portions of it based on profile values and past activity.
    • In a multi-lingual system, the bulk email should be phrased in all languages.
    • The person that is sending the bulk email has access to history records that detailed which bulk emails were sent and to who.

  • Newsletter-
    • The newsletter is an effective and efficient tool that enables you to communicate on recent content - generic or personal with your community.
    • In a multi-lingual system, the bulk email should be phrased in all languages.
    • Contact your CSM to know more about it.

  • Evaluation Session- 
    • Once an evaluation session is being activated for an idea, an automatic email will be sent from the system to all relevant evaluators.
    • If you wish to send another email to a wider audience, you can use the "Send mail to audience" functionality under "Campaign Management". Make sure to send it to the right recipients by setting the "Recipients" field.


  • Personal mails - 
    • Personal emails are essential for enduring efficient and smooth operation
    • The personal mails are sent automatically from the system to relevant users. For example:
      • Notifications to users about new tasks they have, such as:
        Being assigned the person that is responsible to process a specific idea, being invited to participate in evaluation session, having a new task
      • Reminders when ideas are "stuck" on a state for too long or overdue
      • Etc.
    • Most personal emails can be added/removed/configured by are system administrator  when defining the subsystem workflow.
    • In a multi-lingual system, the email should e translated by the person that added them thru the translation section in the subsystem setting page.
      If not translated, the email will be sent in English.




Controlling user preferences

According to Qmarkets' policy each user can decide to not getting emails at all by un-checking the relevant email types from profile page:


In addition each user can:

  • Un-subscribe to the newsletter once he gets it (there is a link at the bottom of the email)
  • Un-subscribe from a campaign from the campaign header
  • Un-subscribe from specific ideas / change frequency of updates from the profile page--> Subscriptions tab