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Frequently Asked Questions (FAQ)
General Information
21
Campaign landing page from homepage ("view all ideas")
users' roles in the system
Suggested AI Prompts
Advanced Configurations in the System
What is the difference between System Admin, Subsystem Admin and Tenant Admin
View all 21
Submission Moderation
12
What are anonymous submissions?
How to configure anonymous and confidential submissions?
Why do I see the all the fields in edit
What are confidential submissions?
How do I tag a user?
View all 12
Notifications and User Tasks
3
Subscribing to campaigns and ideas
Why my 'To Do' notifications won't disappear?
How to easily check outgoing notifications
Campaign Management
15
How to set up the Campaign Scheduler
How do I configure anonymity settings in campaign
How to delete a campaign
Why is the campaign audience larger than the number of invited users?
How come my RC team is bigger then what I assigned?
View all 15
Emails
8
Email notifications and how to manage them
User Tagging Emails
Bulk Emails - why and how to use them
How to configure workflow email notifications
Adding a signature to all email notifications
View all 8
System Management
26
How to set 3 different review committees?
Tenant Welcome Section Customization
How to change Subsystem and Tenant Videos
How to edit the "How it Works" page text
How to update your site's FAQ page
View all 26
Reports
6
How do I generate a user report with engagement level?
Subscribing to Reports
Sonar Limitation
Funnel Statistics
Why numbers in the funnel do not match?
View all 6
User Management
9
User Email Preferences
User Anonymization and Privacy
We have SSO integrated but some users are not able to log in
Why is a user blocked?
How to add a user manually
View all 9
Customer Success Topics
5
Where & How Management can be involved in the Innovation Process
How to Reflect Success - what features that can help...
Enhancing User Clarity - what features that can help...
How to Increase Efficiency - what features that can help...
Profile Information (AKA Profile Fields) - why do we need them and how to use them