Support Center

Campaign Management 16

• Privacy and Compliance Documents
• What is Clustering?
• How to enable "Like on comments"
• How to configure a pop up reminder for filling a specific profile field
• How to contact other users

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Getting Started with Qmarkets Help Center 4

• Ticket statuses: what do they mean?
• Ticket submission: best practices
• Welcome to the Qmarkets Support Portal
• New customers - Qmarkets IT on Boarding

General Information 21

• Campaign landing page from homepage ("view all ideas")
• users' roles in the system
• Suggested AI Prompts
• Advanced Configurations in the System
• What is the difference between System Admin, Subsystem Admin and Tenant Admin

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Submission Moderation 12

• What are anonymous submissions?
• How to configure anonymous and confidential submissions?
• Why do I see the all the fields in edit
• What are confidential submissions?
• How do I tag a user?

See all 12 articles

Notifications and User Tasks 3

• Subscribing to campaigns and ideas
• Why my 'To Do' notifications won't disappear?
• How to easily check outgoing notifications

Campaign Management 15

• How to set up the Campaign Scheduler
• How do I configure anonymity settings in campaign
• How to delete a campaign
• Why is the campaign audience larger than the number of invited users?
• How come my RC team is bigger then what I assigned?

See all 15 articles

Emails 8

• Email notifications and how to manage them
• User Tagging Emails
• Bulk Emails - why and how to use them
• How to configure workflow email notifications
• Adding a signature to all email notifications

See all 8 articles

System Management 26

• How to set 3 different review committees?
• Tenant Welcome Section Customization
• How to change Subsystem and Tenant Videos
• How to edit the "How it Works" page text
• How to update your site's FAQ page

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Reports 6

• How do I generate a user report with engagement level?
• Subscribing to Reports
• Sonar Limitation
• Funnel Statistics
• Why numbers in the funnel do not match?

See all 6 articles

User Management 9

• User Email Preferences
• User Anonymization and Privacy
• We have SSO integrated but some users are not able to log in
• Why is a user blocked?
• How to add a user manually

See all 9 articles

Customer Success Topics 5

• Where & How Management can be involved in the Innovation Process
• How to Reflect Success - what features that can help...
• Enhancing User Clarity - what features that can help...
• How to Increase Efficiency - what features that can help...
• Profile Information (AKA Profile Fields) - why do we need them and how to use them

Courses / Tutorials 12

• Introduction Course
• Campaign Management Training
• Self Admin Training
• Review Committee Setup and Usage
• Bulk Actions

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General Information 4

• Homepage Version 11 updates
• Idea Page
• My Hub: navigating the task items
• Navigation

Submission Moderation 2

• Kanban Workflow Management
• Smart Recommendations

Notifications and User Tasks 4

• Task Management
• My Hub: navigating the task items
• Sending Bulk Email
• "To Do" Tasks and their due dates

Campaign Management 2

• Campaign Creation
• Campaign Management / Launching a Campaign

System Management 14

• Billboard widget overview
• Homepage Customization
• Homepage Widget Uses and Configuration
• Icon Presentation widget overview
• Idea Transition Automation

See all 14 articles

Reports 2

• Report Overview & Management
• Sonar Report

Best Business Practices 4

• How to participate in a Score Card evaluation session
• How to participate in a token voting session
• How to participate in a Tournament evaluation session
• Launching a Successful Campaign

Integrations 2

• MS Teams Integration
• Slack Integration

Support - trainings recordings 0