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Knowledge base
Getting Started
Qmarkets Help Center
4
Welcome to the Qmarkets Support Portal
Ticket statuses: what do they mean?
Ticket submission: best practices
What's included in the IT Onboarding Process
Qmarkets Integrations
7
Slack Integration
MS Teams - FAQ
Qmarkets Rest API
Qmarkets Integrations Guide
Innovation Management Q-360 (Qmarktes MS Teams embedded application)
See all 7 articles
System Management
Workflow
5
Custom Workflow Features
What to do when the setting page is empty/blank
What is the Clarification state?
Why can't I delete a field or state?
How to configure community features points
Pages Display
9
What is the Community Page
Why do my images appear cropped on the Homepage?
Modifying the Welcome Screen
Tenant Welcome Section Customization
How to edit the "How it Works" page text
See all 9 articles
System Settings
4
System logs
Advanced Configurations in the System
What version of the software do I have?
How to change system date and time
Translation
4
Understanding and Customizing Idea Translations
Ideas/Campaigns/submission form/workflow Translations
After being modified, the idea is not automatically translated again
Email Translations
Emails
9
Use an SPF Record to Help With Email Delivery
What and when emails are sent + how to control them
Email notifications and how to manage them
User Tagging Emails
Mail Log Entries
See all 9 articles
General Information
10
Catalyst Kit
I have a suggestion for improvement
Copied Text is displayed as HTML tags
How to handle overlapping picture and text
Image Size Dimensions Recommendations and Resolutions
See all 10 articles
Security
3
Manage permissions based on IP Addresses
Privacy and Compliance Documents
Site Access and Security
User Management
Roles
4
What is the difference between System Admin, Subsystem Admin and Tenant Admin
How to manually edit user roles
users' roles in the system
How to assign a category manager
User’s Profile
6
How to configure a pop up reminder for filling a specific profile field
How to contact other users
How can a user change their password?
User Anonymization and Privacy
How to edit user badges
See all 6 articles
User’s Points
6
How to configure user points
How to configure workflow points
How to assign points to task owners
How to manually assign user points
Where are points displayed?
See all 6 articles
Users' login to the system
4
We have SSO integrated but some users are not able to log in
Why is a user blocked?
How to add a user manually
How can I delete users
Submission Management
Submission Form
7
SUbmit idea
Why do I see the all the fields in edit mode
Behavior of the "locked" Description field
The Submission presence (selected/forced) setting in the submission form
The "This content has been modified by another user, changes cannot be saved" error message
See all 7 articles
Anonymous & Confidential submissions
3
How to configure anonymous and confidential submissions?
What are anonymous submissions?
What are confidential submissions?
Campaign Management
Quick and Random Campaigns
4
Quick Challenge: Switch to Fast and Efficient Challenge Creation
Quick Campaign Settings
Managing the random campaign
Customizing the Random Campaign on home page
Campaign’s features
4
How to set up the Campaign Scheduler
How do I configure anonymity settings in campaign
What is Clustering?
How to Configure the Expert Management Feature
Review Committee
5
How come my RC team is bigger then what I assigned?
What is the algorithm behind the "Idea Tournament"
How to set a Review Commitee team by Category
What are the Group Criteria in the Review Committee
How to set 3 different review committees?
Campaign's General Information
12
Adjusting a Field's Label and Help Text within a Specific Challenge
How to promote "Closed for Submission"/"Closed" Campaign
What determines the campaign default landing page?
Campaign Categories: A Strategic Approach to Idea Submission
Campaign Summary
See all 12 articles
Ideas Management
Idea editing
6
How can author/co-author(s) edit own ideas?
How to Change the Author of an Idea
Why Reassign/Process Pop Up Windows can be empty/missing?
Moving ideas between campaigns
How to enable co-authors to edit their ideas
See all 6 articles
Connecting ideas
3
Connecting between Ideas - How to use the Related Ideas feature
How to set up Interconnectivity
How to use Interconnectivity
Users tagging
3
How to enable "Like on comments"
How do I tag a user?
Why can't I tag users in comments?
Ideas Moderation
5
Idea navigation page numbers
What does each sorting option mean?
How to check the History and or Revision of an idea
Deleting an idea - Internal KB
How to progress ideas along the workflow (or projects or companies...)
Product Features and Usage
Notifications and User Tasks
3
How to easily check outgoing notifications
Why my 'To Do' notifications won't disappear?
Subscribing to campaigns and ideas
AI
2
Generative AI
Suggested AI Prompts
Customer Success
6
Profile Information (AKA Profile Fields) - why do we need them and how to use them
How to Increase Efficiency - what features that can help...
How to Enhance Clarity and User-Friendlines
How to Reflect Success - what features that can help...
How to Increase Management Involvement in the Innovation Process
See all 6 articles
Reports
6
How do I generate a user report with engagement level?
Subscribing to Reports
Sonar Limitation
Funnel Statistics
Why numbers in the funnel do not match?
See all 6 articles
Videos
Courses / Tutorials
12
Introduction Course
Campaign Management Training
Self Admin Training
Review Committee Setup and Usage
Bulk Actions
See all 12 articles
General Information
4
Homepage Version 11 updates
Idea Page
My Hub: navigating the task items
Navigation
Submission Moderation
2
Kanban Workflow Management
Smart Recommendations - How does it work + How to disable
Notifications and User Tasks
4
Task Management
My Hub: navigating the task items
Sending Bulk Email
"To Do" Tasks and their due dates
Campaign Management
2
Campaign Creation
Campaign Management / Launching a Campaign
System Management
14
Billboard widget overview
Homepage Customization
Homepage Widget Uses and Configuration
Icon Presentation widget overview
Idea Transition Automation
See all 14 articles
Reports
2
Report Overview & Management
Sonar Report
Best Business Practices
4
How to participate in a Score Card evaluation session
How to participate in a token voting session
How to participate in a Tournament evaluation session
Launching a Successful Campaign
Integrations
2
MS Teams Integration
Slack Integration
Old & Obsolete
Archive
0
