There are 2 options to analyze user engagement:
- -Look at the "User Engagement level" of each user, as part of the other information that is gathered on users. This is displayed as part of the User Export.
- Look at KPI-based
summary reports - i.e. reports that sums various engagement KPIs like": ideas, comments, votes, join requests, points etc. per user, per department, per campaign etc.
Option one - User Export
The User Exports report is a great way of exporting a list of your users along with their profile information and activity level.
The tracked activity levels are:
- Idle - The user never visited the site
- Viewer - The user visited the site, BUT did not participate or engage
- Feedbacker - The user visited the site and participated by posting comments and/or voting on ideas. The user did NOT submit any ideas/companies etc.
Generator - The user visited the site, and submitted at least one idea/company. The user did NOT comment/vote.
- All-Arounder - The user participated by posting comments or voting on ideas, and also submitted at least one idea/company etc.
The report accumulates the activities from all subsystems.
To run the report:
- In case you have a single subsystem, go to Main menu --> Reports-->Exports and select the "User Export" option
- In case you have multiple subsystems, go to Subsystem Overview --> Reports--> Select the "User Export" option.
Option two- KPI-based Summary Reports
There are a few out -of-the-box reports that can provide info re enagemanet.
For example, the collaboration report:
Or the points report:
In addition, you can create custom reports, based on your needs with any of the existing KPIs as explained in this tutorial.