Support Center
Welcome
Login
Home
Enter your search term here...
Search
New support ticket
Check ticket status
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Getting Started
Qmarkets Help Center
4
Welcome to the Qmarkets Support Portal
Ticket statuses: what do they mean?
Ticket submission: best practices
What's included in the IT Onboarding Process
Qmarkets Integrations
11
Slack Integration
MS Teams - FAQ
Qmarkets Rest API
Qmarkets Integrations Guide
Innovation Management Q-360 (Qmarktes MS Teams embedded application)
See all 11 articles
System Management
Workflow
6
Custom Workflow Features
What to do when the setting page is empty/blank/missi
What is the Clarification state?
Why can't I delete a field or state?
Kanban Workflow Management
See all 6 articles
Pages Display
16
What is the Community Page
Why do my images appear cropped on the Homepage?
Modifying the Welcome Screen
Tenant Welcome Section Customization
How to edit the "How it Works" page text
See all 16 articles
System Settings
11
System logs
Advanced Configurations in the System
What version of the software do I have?
How to change system date and time
Tenant Management
See all 11 articles
Translation
5
Understanding and Customizing Idea Translations
Ideas/Campaigns/submission form/workflow/emails/roles Translations
After being modified, the idea is not automatically translated again
Email Translations
Multi-lingual support and translations
Emails
8
Use an SPF Record to Help With Email Delivery
What and when emails are sent + how to control them
User Tagging Emails
Mail Log Entries
Bulk Emails - why and how to use them
See all 8 articles
General Information
13
Catalyst Kit
I have a suggestion for improvement
Copied Text is displayed as HTML tags
How to handle overlapping picture and text
Image Size Dimensions Recommendations and Resolutions
See all 13 articles
Security
3
Manage permissions based on IP Addresses
Privacy and Compliance Documents
Site Access and Security
Users Management
Roles
6
What is the difference between System Admin, Subsystem Admin and Tenant Admin Roles
How to manually edit user roles
users' roles in the system
How to assign a category manager
Role Management & User Assignment
See all 6 articles
User’s Profile
7
How to configure a pop up reminder for filling a specific profile field
How to contact other users
How can a user change their password?
User Anonymization and Privacy
How to edit user badges
See all 7 articles
User’s Points
6
How to configure user points
How to configure workflow points
How to assign points to task owners
How to manually assign user points
Where are points displayed?
See all 6 articles
Users' login
6
We have SSO integrated but some users are not able to log in
Why is a user blocked?
How to add a user manually
How can I delete users
User Self Registration
See all 6 articles
Users' provisioning
3
Using SCIM and SAML JIT for Users Provisioning – FAQs
Users provisioning via a CSV file - Guidelines
SCIM or JIT users' provisioning methods
Submission Management
Submission Form
8
Why do I see the all the fields in edit mode
Behavior of the "locked" Description field
The Submission presence (selected/forced) setting in the submission form
The "This content has been modified by another user, changes cannot be saved" error message
Customizing static text field with HTML
See all 8 articles
Anonymous & Confidential submissions
3
How to configure anonymous and confidential submissions?
What are anonymous submissions?
What are confidential submissions?
Campaign Management
Campaign's General Information
14
Adjusting a Field's Label and Help Text within a Specific Challenge
How to promote "Closed for Submission"/"Closed" Campaign or a specific campiagn
What determines the campaign default landing page?
Campaign Categories: A Strategic Approach to Idea Submission
Campaign Summary
See all 14 articles
Quick and Random Campaigns
9
Quick Challenge: Switch to Fast and Efficient Challenge Creation
Quick Campaign Settings
Managing the random campaign
Customizing the Random Campaign on home page
Campaign Management / Launching a Campaign
See all 9 articles
Campaign’s features
6
How to set up the Campaign Scheduler
How do I configure anonymity settings in campaign
What is Clustering?
Campaign Management Training
Guidelines for Expert Reviewers
See all 6 articles
Review Committee
9
How come my RC team is bigger then what I assigned?
What is the algorithm behind the "Idea Tournament"
How to set a Review Commitee team by Category
What are the Group Criteria in the Review Committee
How to set 3 different review committees?
See all 9 articles
Ideas Management
Idea editing
3
Why Reassign/Process Pop Up Windows can be empty/missing?
How to enable co-authors to edit their ideas
Can an Idea be Deleted? Can a Deleted Idea be Restored?
Connecting ideas
5
Connecting between Ideas - How to use the Related Ideas feature
How to set up Interconnectivity
How to use Interconnectivity
Subsystem Interconnectivity
The Difference Between Interconnectivity and Related Ideas Features
Users tagging
3
How to enable "Like on comments"
How do I tag a user?
Why can't I tag users in comments?
Ideas Moderation
11
Idea navigation page numbers
What does each sorting option mean?
How to check the History and or Revision of an idea
Deleting an idea - Internal KB
How to progress ideas along the workflow (or projects or companies...)
See all 11 articles
Notifications and User Tasks
7
Task Management
My Hub: navigating the task items
Sending Bulk Email Video
"To Do" Tasks and their due dates
Mail Log - in general and per idea, when it can be empty
See all 7 articles
Product Features and Usage
Notifications and User Tasks
4
How to easily check outgoing notifications
Why my 'To Do' notifications won't disappear?
Subscribing to campaigns and ideas
My Hub: navigating the task items
AI
2
Generative AI Settings
Suggested AI Prompts, Recommended Prompt Structure
Customer Success
6
Profile Information (AKA Profile Fields) - why do we need them and how to use them
How to Increase Efficiency - what features that can help...
How to Enhance Clarity and User-Friendlines
How to Reflect Success - what features that can help...
How to Increase Management Involvement in the Innovation Process
See all 6 articles
Reports
9
How to analyze user engagement / User Engagement reports
Subscribing to Reports
Sonar Limitation
Funnel Statistics
Why numbers in reports/ KPI do not match?
See all 9 articles
Old & Obsolete
Archive
0
