IDENTITY MANAGEMENT


How do we address identity management for our Qmarkets and MS Teams users?  

Identity Management (authentication)  and User Provisioning is utilizes the same configuration as your Qmarkets innovation platform. MS Teams however only identifies with Azure ID. Qmarkets will require the Azure ID to be provided as part of provisioning.



CAMPAIGN INTEGRATION


How do we ensure campaign audience is targeted correctly in MS teams?

Each MS Teams channel is connected to a QM campaign. When you define your Teams channel, ensure audience is the same as campaign's.

 

How do we integrate campaigns with MS Teams?

Each MS Teams channel is connected to a QM campaign. So once you setup the QM campaign, you will have to select the relevant channel you want to connect it to.


Can ideas be be submitted into Campaign from MS Teams?

Yes. 

 

Does commenting or voting on ideas in MS Teams transfer to the Qmarkets platform? 

Only ideas are submitted from MS Teams into Qmarkets system. Comments and voting are allowed in either system however they are not synced. 

 

Are ideas submitted to the campaign in Qmarkets system visible in MS Teams? 

Yes. You can define a notification via Qmarkets' Workflow Wizard in Settings to trigger notifications from Qmarkets to MS Teams based on transition events. For example, once an idea is submitted to campaign in Qmarkets, it can be automatically posted to the related MS Teams channel.



MAINTENANCE 

How does the Qmarkets integration keep up with Microsoft updates and Qmarkets updates?

Qmarkets always strives to support the most recent version of products with which we integrate.

 

How do we learn about releases, updates, etc.

Qmarkets publishes release notes with each update. These and other publications are available on our Support System Knowledge Base.


SECURITY

Could you provide some information on the kinds of data we will be sharing with this integration to share with the IT team? Particularly if there’s anything of a sensitive nature.


The data that is shared through the MS Teams integration depends on the use case and how it is implemented:

  1. Use case 1: Idea submission via MS Teams.
    This is done via webhook (Json format). 
    1. The users in MS team will be exposed to the campaign submission form.
      The customer can define in which campaigns are connected to which MS team channels, and of course what will be the submission form questions.
    2. The ideas that the users submit might contain IP (Intellectual Property).
  2. Use case 2: Send notifications from QM to MS Teams
         The decision of what notifications will be sent and their syntax of the message that will be published is fully configured by the customer.
     So far example it can contain the idea’s title and submitter name (e.g. idea Y was submitted by user Z) or can contain no data with or without a link to the Qmarkets system (e.g. a new idea was submitted)

 

Furthermore we make use of SSO via Azure integration.


COST


Are there any costs associated with MS Teams integration?

Yes. Setup and license fees can be discussed with your commercial representative.



Please visit our video demonstration of a typical MS Teams Integration in our Tutorials section of our Knowledge Base.