In case a user complaint he/she hasn't received points on a specific action; the following should be looked at:
First, make sure points are indeed configured properly for this action as explained in this article, and that the user indeed hasn't received the points as explained in this article
If configuration is ok but no points were given, there can be two additional setting that may explain why a user may not receive points at all, or in a specific campaign.
Please note that even if you will change the setting, it will only impact future actions.
Is this use a Sysadmin?
By default, system administrators are excluded from earning points.
The logic is simple: we want sysadmins to stay active and involved, but not to “compete” with regular users for recognition.
Think of it like being a parent and letting your kids win :-)
**This setting can be changed if needed, although we generally recommend keeping it enabled.Campaign-Level Points Setting is Disabled
At the campaign level, look at the “Points” flag in the 4 steps of the wizard,
If it’s disabled, users will not receive any points for their actions within this campaign.
**The flag is checked by default, but can configured differently by the campaign managers and sysadmins